SHIPPING & RETURNS

If you have any questions about our products, your order or if you need help with shopping, send an email to service@uv-play.com and we will answer your question as soon as possible.

Delivery time

Once we have received your order, we will do our very best to ship it as soon as possible. We usually ship your order within 2 working days.

We ensure that your order is packed and transferred to postNL with great care. After your order has been shipped, you will receive a Track & Trace code by email. Packages within the Netherlands are generally delivered within 1 to 2 working days. This may take a little longer for other countries.

Shipping costs

The Netherlands: €5.95
Free shipping from €100 *

Belgium, Germany: €7.95
Free shipping from €125 *

Europe (European Union): €12.95
Free shipping from €175 *

World: €24.95
Free shipping from €250 *
All other countries

When you return products and your final order amount falls below the free shipping limit, the free shipping of your initial order will be canceled. The costs will be settled with the return amount.

Returns?

If you want to return an item, please contact us within 14 days at service@uv-play.com. After contacting us, we evaluate your return request. Upon approval we will send you a return form. You can return the item within 14 days of purchase and receive a full refund. Please ensure that the items are in an undamaged and unworn condition with all labels attached. Enclose the completed return form with the package and take the package to the post office. Keep in mind that the return costs are for your own account.

If the returned item is received in good condition and the return instructions have been carefully followed, your refund will be processed and you will receive the purchase amount back from us within 10 days.

Exchange?

Unfortunately, it is not possible to exchange your purchase for a different size. Our stock is limited, so we cannot guarantee that another size is still in stock. We recommend re-ordering the desired items.

If you have any questions about your shipping or return, please send an email to service@uv-play.com.